How long will my order take?
You must keep in mind the vast majority of the products are being decorated specifically to your requirements & as such this takes time. Delivery times also vary depending on a number of factors including stock availabilty , the decorators work load & complexity of the job etc . You should allow around 3 weeks delivery for most jobs using stock products from sign off on art work . Quite often quicker delivery times can be accomodated . You just need to ask. Full custom indent normally take 8-12 weeks.
Do I own my set up & can I take it to another supplier?
No . Although set ups are for your sole use only ,all set ups & preperation processes remain property of Redback Promotional Products & / or our decorators & are not for sale. Set ups come in many forms & are a neccassary process for most jobs. Some set ups are charged once only , some are heavily subisdised whilst others are charged each time or at a reduced rate for subsequent jobs, but in all cases the set up is not portable.
Can I bring my own garments to print or embroider?
In general the answer is no. We are a finished item supplier & as such we generally don't print or embroider garments supplied by you. In the rare case we might decorate your garments we will ask you to sign an "All care but no responsibilty document" . We will not replace lost or damaged garments.
Can I bring my own promoptional products I have purchased elsewhere to be decorated by you?
No . All our promotional products are supplied as finished items.
Can my goods be delivered?
Yes . We can deliver goods any where in Australia .We will choose the most appropriate & cost effective method .
Will I get art to approve prior to printing or embroidery?
Yes, all new jobs require art to be signed off on prior to commencement of any decoration & in most cases you will also need to approve the decorators proof prior to decoroating your items. This is a vital step to ensure your goods arrive correctly ,please take the time to check all proofs carefully.
I've done up my own art in Word or Publisher is this suitable?
Generally art done in word or publisher is unacceptable for commercial use.
What format is art required?
Most art is required as VECTOR ART supplied in Corel Draw, Adobe Illustrator or EPS files. Vector art is essential for most print jobs .Placing jpg, tiff, bitmaps etc into illustrator & saving as EPS does not make vector art. Photo Shop documents are suitable for full colour print jobs or embroidery only. Keep in mind poor quality art will result in poor quality job.
What if I cant supply art in the right format?
We can assist with art & also can have your logo redrawn in the correct format. There may be additional charges involved. You will not be asked to pay for any art or redrawing without knowing the full cost prior to commencement.
Do I need to come to Shepparton to place an order?
No we have customers scattered all over Australia & we can generally get it all sorted by phone, fax & email. In some circumstances we my need to get together in our Showroom.
